Objective:

Bicycle Technologies International is a full line bicycle parts distributor carrying over 300 of the best brands in the industry with a passion for all things dirt! BTI supplies high-performance products to the top independent bike shops in communities all over the world.

We are looking to add a Customer Service person to our rockstar team. BTI prides itself in taking care of our retailers and a crucial piece of that puzzle is our Retail Support Crew. We are looking for a highly motivated individual that is good at problem solving, takes ownership and is passionate about the bicycle industry. This position interfaces with our retailers, buyers, marketing and brands and opens the possibility for multiple avenues of growth.

BTI offers one of the best benefits packages in the industry:

• 100% of insurance premiums medical and dental
• 80+ hrs of Paid Time Off (PTO)
• 3% 401k contribution (no match necessary)
• Employee Ownership Trust (EOT) after 2 years
• Generous employee purchase discounts
• Educational assistance
• 8 hrs of Volunteer Time Off (VTO) per year

Our ideal candidate:

• Passionate about bikes and the industry
• Loves to take care of customers
• Possesses strong phone and email skills
• Takes ownership and tries to solve problems
• Hungry for technical bike knowledge
• Able to provide constructive feedback
• 2+ years industry experience

This position is budgeted at $17-$19 per hour, Santa Fe based is preferred but will consider candidates that have remote Customer Service experience.

To Apply:

To apply, send your resume to btijobs@bti-usa.com. You must include the keyword ‘resume’ in the subject line of your email. If your email does not contain this keyword, we will not receive it.