BTI Customer Service and Sales


The Sales Representative is BTI’s connection to bicycle retailers. The role is tasked with building lasting and profitable relationships. You will communicate BTI’s full breadth of product, services and policies to the retailers, while learning how BTI can adapt to better serve each account.


  • Provide industry leading customer service, via phone, email or in-person
  • Track dealer wants and needs and custom tailor solutions for each account
  • Troubleshoot customer issues
  • Identify industry trends and other growth opportunities for the company

Basic Qualifications

  • 2 years of previous bike shop (or similar) experience, including knowledge of the shop's purchasing habits and service area needs
  • Strong understanding of the bicycle industry and a passion for bikes
  • Technical knowledge of current bike products and standards
  • Sales driven, self-motivated, positive, goal oriented, with a high degree of professionalism
  • Can work and collaborate in an office environment
  • Comfortable using computer and phone systems
  • Excellent verbal and written communication skills
  • Exceptional time management, organizational and multitasking skills
  • Work well under the pressure of deadlines, quick thinker

Valuable Experience and Skills

  • Prior sales rep experience
  • Proficiency in Excel, Word, Outlook and CRM
  • Speak and write in languages other than English

To Apply:

To apply, send your resume to You must include the keyword ‘resume’ in the subject line of your email. If your email does not contain this keyword, we will not receive it.